Call when a tree is down or creating an immediate hazard
Durham’s answers storm-response calls 24/7 for fallen trees, trees on structures, blocked driveways, hanging limbs, and other urgent tree damage across Greater Memphis and West Tennessee. Call (785) 375-5085 rather than waiting on the website form when access is blocked or a structure is involved.
Power-line safety comes first
Never touch a tree, limb, fence, vehicle, or equipment that is contacting or close to a power line. Keep people and pets away and call the electric utility first. Durham’s can assess tree work after the utility has addressed the electrical hazard or confirmed the work area is safe.
What to share on the first call
- The property city or ZIP code
- Whether a tree is on a home, vehicle, fence, driveway, or other structure
- Whether access is blocked
- Whether utility lines are involved
- Safe photos from a distance, if conditions allow
Response timing and equipment depend on conditions, access, weather, and the location of the job. Jason will explain the next practical step after reviewing the situation.
Storm cleanup and follow-up work
Emergency work may include stabilizing the immediate tree problem, removing damaged material, and handling debris according to the agreed scope. Remaining hazards, stump grinding, or additional cleanup can be discussed as follow-up work.
See the March 2023 storm cleanup project for a documented fallen-tree response beside a brick home. For non-emergency hazardous or unwanted trees, review the tree removal service.
Questions about emergency & storm
Should I use the website form for a tree emergency?
Call (785) 375-5085 when a tree is on a structure, blocking access, or creating an immediate hazard. The form is better for non-urgent planning.
What if branches are touching a power line?
Keep people and pets away and call the electric utility first. Do not touch the tree, a fence, vehicle, or equipment near the line.
What information helps on the first call?
Share the city or ZIP, what the tree is affecting, whether access is blocked, whether utilities are involved, and safe photos taken from a distance.
